Workflow and process management solutions for mortgage default service using Aspen Workflow ® software

Case Study:
NRBA chooses Aspen Grove Asset Information Management (AIM)

About NRBA: www.nrba.com

NRBA is a REO (Real Estate Owned) broker association. NRBA members provide property valuation (Broker Price Opinions) and listing services to lenders and mortgage servicers (collectively, “Clients”). The NRBA currently has over 700 members throughout the USA.

NRBA’s Needs:
Members had access to a common database of clients but no way to manage and organize client referral BPO’s or listings. Clients could only look at property volumes by individual member reports.
Some of the common problems encountered included:

Each NRBA member managed their own work in their own way using a plethora of systems and manual methods.
NRBA business processes were implemented individually.
Clients had no universal view of their files.
Vendor information could not be shared.
Benchmarking vendor performance was impossible.

Aspen Grove’s Solution:

Asset Information Management (AIM)
Aspen Grove’s AIM enables NRBA members to manage and track client referrals, manage daily workflow tasks, assign work to vendors and prepare reports.
Members can only view their respective files; however, clients can view data by member, state or geographic region. Vendors can receive work assignments and update file information electronically online.

As a result:

Work turnaround time has decreased significantly.
NRBA members share common work processes and practices.
Clients can submit work to multiple members nationwide through a common interface.
The solution is community driven allowing members to contribute ideas and input.
New features are added constantly based on member feedback.
Members can start utilizing the system without expensive hardware and software costs.
Files are accessible anytime, anywhere by members, clients and vendors.